> Solicits and documents guest information for marketing research purposes > Effectively communicates features and benefits of the Rewards Card Program and all related promotions to prospective gaming Guests > Must adhere to the Kiowa Tribe’s policies and procedures > Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner > All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outline in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training

Provides fast, friendly, excellent service to Guests at all times. Maintains Guest information, assures the highest standards of data entry, and the issuance of comps and promotional items to our valued Guests. The Rewards Club Representative effectively communicates features and benefits of the Kiowa Casinos’ Rewards Program and all related promotions to prospective gaming Guests. Kiowa Casino - Carnegie (Carnegie, Oklahoma)

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